Deleting your MyGeniusLane account

Who this applies to

This applies to the MyGeniusLane family app account — the parent or guardian account you use to sign in. The app and account are provided by Geniuslane Child Development Centre.

How to request account deletion

Email support@geniuslane.org from the email address registered to your account, with the subject "Delete my account". Please include your name and your child's name so we can locate the right account. Where the option is available in the app, you can also start the request from Settings → Account → Delete account.

We will acknowledge your request within 7 days and complete deletion of the data described below within 30 days, after confirming your identity. There is no charge.

What is deleted

Your app account and sign-in information — your name, email, secure passkey sign-in credentials, and the devices registered to your account.

Your app profile, preferences, and in-app messages and notifications.

Once deletion is complete, you will no longer be able to sign in, and your login credentials are permanently removed.

What is kept, and for how long

Clinical and health records created as part of your child's care — assessments, diagnoses, care plans, reports, and appointment history — form part of your child's medical record. As a healthcare provider we are required by medical-records and other applicable law to retain these for a minimum period even after your app account is closed. For children's records this can extend for several years (for example, in the United Kingdom, typically until the child reaches a defined age). These retained records are held securely, access is restricted to your care team, and they are no longer linked to any app login.

Invoices and payment status may be retained where required by tax and accounting law. Card details are never stored by geniuslane.

We keep only what the law requires and securely delete or anonymise the rest.

Deleting specific data without closing your account

You do not have to delete your whole account to have data removed. You can ask us to delete or correct specific personal information — for example, contact details — by emailing support@geniuslane.org. We will action these requests subject to the legal clinical-record and accounting retention described above, and tell you what we have kept and why.

Passwordless sign-in — there is no password to reset

MyGeniusLane uses secure passkeys, not passwords, so there is nothing to "change" like a traditional password. To change how you sign in, you can remove a passkey from a device and set up a new one, or contact us for help.

Contact

Questions or requests about your account or data: support@geniuslane.org or +91 9598157092.