Privacy Policy

Who we are

Geniuslane Child Development Centre is the data controller for the information described here. We operate child-development centres in India and the United Kingdom. For any privacy question or request, contact our Data Protection lead at support@geniuslane.org or +91 9598157092; our full registered company details are available on request.

Information we collect

Details you give us: parent/guardian name, contact details (phone, email), your child's name and age, the concerns and information you share when booking, using the chat assistant, or completing our screener or assessments.

Health-related information about your child (assessments, diagnoses, care plans, reports, appointments). This is sensitive / special-category information and we only collect what is needed to provide care and support.

Account and sign-in information for the MyGeniusLane app (name, email, and secure passwordless passkey sign-in); we do not store your device biometrics.

Payment information: invoices and payment status. Card details are entered directly with our payment providers (Stripe for the UK and rest of world, Razorpay for India) and are not stored by geniuslane.

Technical information: device, browser, app-usage and diagnostic data, collected to run and secure the service (on the website, through essential and — with consent — analytics cookies).

How we use it and our legal basis

To respond to appointment requests, provide assessments and care, and communicate with you — on the basis of the services you request and, for health information, your explicit consent.

To operate and improve the website, chat assistant and app — on the basis of our legitimate interests, balanced against your rights.

To meet legal, clinical-record and safeguarding obligations.

We do not sell your personal information.

The chat assistant

Messages you send to our chat assistant are processed to answer your questions and may be reviewed to improve the service. Please do not share more personal or health detail than necessary, and never emergency information — the chat is not monitored for emergencies.

Sharing

We share information only with: the clinicians and centre involved in your child's care; service providers (processors) who help us operate, each bound by contract to protect it — including secure sign-in/identity, cloud hosting and databases, payment processing, email delivery, and AI-assisted clinical support; and authorities or professionals where required by law or to safeguard a child. We do not sell your personal information or share it with advertisers.

Automated processing and artificial intelligence

Some features use AI to assist our clinicians — for example, to help organise assessment information. AI is a support tool only: a qualified clinician always reviews and makes the final decision, and we do not make solely automated decisions that produce legal or similarly significant effects. Information sent to AI providers is de-identified where possible, and those providers are contractually barred from using it to train their models.

International transfers

We operate across India and the United Kingdom, so information may be processed in these countries. Where information moves across borders we use appropriate safeguards required by applicable law.

How long we keep it

We keep personal and clinical information only as long as needed for the purposes above and to meet legal and clinical-record retention requirements, then securely delete or anonymise it.

Security

We use technical and organisational measures to protect your information. No method of transmission is completely secure, but we work to protect it and to notify you and regulators of serious breaches as required by law.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to our use of your information, to withdraw consent, and to data portability. To exercise them, contact support@geniuslane.org. You may also complain to your local data protection authority.

Children and parental consent

Our services are arranged by parents and guardians on behalf of children. We rely on you to provide consent for your child, and we handle children's information with heightened care and only for their care and support.

Cookies and analytics

We use essential cookies to run the site and, only with your consent, analytics cookies to understand usage. You can manage non-essential cookies through the cookie banner or your browser settings.

Deleting your account and data

You can ask us to delete your MyGeniusLane app account and its associated data from within the app or by emailing support@geniuslane.org. Some clinical records may need to be retained for the period required by law even after your app account is closed; we will tell you what is kept and why.

Changes and contact

We may update this policy and will post the new date here. Questions or requests: support@geniuslane.org.